Last updated: April 2025
We want you to be satisfied with every purchase. Please read the following policy before buying, as different terms apply to products and services.
PRODUCTS — RETAIL CLEANING & PROTECTION
Return window: 30 days from delivery Condition required: Unopened, unused, original packaging How refund is issued: Original payment method within 5–10 business days of receiving the return Return shipping: Customer pays return postage unless item is faulty or incorrectly supplied Non-returnable items: Opened or used products, items not in original condition
SERVICES — UPHOLSTERY, LEATHER, RUG & PROTECTION
All service bookings are non-refundable once the work has been completed.
If you are not satisfied with the result, please contact us within 48 hours of the service date. We will assess the issue and, where appropriate, return to re-treat the affected area at no charge.
FAULTY OR DAMAGED PRODUCTS
If your product arrives damaged or is faulty, you are entitled to a replacement or full refund under Australian Consumer Law. Please contact us within 7 days of receiving your order and include a photo of the issue.
We will cover return postage costs for faulty or incorrectly supplied items.
HOW TO REQUEST A RETURN OR RAISE A CONCERN
Contact us before returning any product. Returns sent without prior authorisation may not be accepted.
Email: office@wundaguard.com.au
Phone: 1300 360 824
Hours: Monday–Friday 8am–5:30pm, Saturday 8am–5:30pm
This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded, restricted, or modified.